Refunds & Returns
1. Return Eligibility
Customers may request a return within 30 days of receiving the item.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in original packaging
- Proof of purchase (order confirmation or receipt) must be provided
Returns requested after 15 days of delivery may not be accepted.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Clearance or final sale items
- Personal care or hygiene products (if opened)
- Items damaged due to misuse
3. Return Process
To start a return, please contact us at:
Include the following information:
- Order number
- Reason for return
- Photos if the item is damaged or defective
Our support team will review your request and provide return instructions.
Do not send items back without contacting us first.
4. Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Refunds typically appear within 5–10 business days depending on your bank or payment provider
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Provide photos of:
- The product
- The packaging
- The shipping label
We will arrange a replacement or refund at no additional cost.
6. Return Shipping Costs
- Customers may be responsible for return shipping costs unless the item is defective or incorrect.
- Shipping fees are non-refundable.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund after these steps, please email us at support@buycartz.com
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Company: Lumori LLC
Email: support@buycartz.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States