Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation email.

Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you via email if there are any significant delays.

2. Shipping Time

Estimated delivery times vary depending on your location.

Typical delivery times:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 8–18 business days
  • Rest of the World: 10–20 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, BuyCartz.com may offer free shipping promotions.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes active within 24–72 hours.

5. Customs, Duties & Taxes

For international orders, customs fees, import duties, and taxes may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Delayed or Lost Packages

BuyCartz.com is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Incorrect shipping information provided by the customer

If your package appears lost, please contact us at support@buycartz.com and we will assist you.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided and the order has already shipped, we may not be able to change the delivery address.

Additional fees may apply if the package must be re-shipped.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.

We will review the issue and provide a replacement or resolution where applicable.

9. Contact Us

If you have any questions about shipping, please contact us:

Company: Lumori LLC
Email: support@buycartz.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States